Terms & Conditions — Business-to-Business Only

1. Acceptance of Terms

By accessing, browsing, or using this website ("Site"), submitting any inquiry, RFQ, agent application, or placing any purchase order ("Order") with Shandong Muxu Technology Co., Ltd. ("Supplier", "We", "Us", "Our", operating under brand MXOHO), you ("Buyer", "You", "Your") acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions ("Terms"). These Terms shall apply to the exclusion of any Buyer's standard terms or conditions unless otherwise agreed in writing signed by an authorized director of Supplier. No employee or sales representative of Supplier other than a duly authorized director has authority to vary these Terms orally.

2. Supplier Identity & Contact Information

This Site and all B2B commercial transactions conducted through it are operated by:

3. Services & Nature of Transactions (B2B ONLY)

Supplier operates a B2B furniture sourcing, manufacturing, and export business. Our Services include, without limitation: (a) providing quotations and product specifications for custom furniture (moisture-proof drying shoe cabinets, waterproof kitchen cabinets, custom wardrobes & walk-in closets, outdoor leisure furniture and related products); (b) OEM / ODM custom manufacturing services per Buyer's drawings, samples, or specifications; (c) agent / distributor partnership program enrollment and ongoing support; (d) FCL / LCL / sample order export from China port to Buyer's destination port.

Explicit exclusion of consumer / C-end retail transactions. The Site and Supplier's Services are directed solely at registered businesses, furniture dealers, interior design firms, engineering contractors, real estate developers, project procurement departments, and other commercial entities. We do not sell, ship, or provide warranty to private individual end-consumers. By submitting an order or entering into a sales contract, Buyer represents and warrants that it is a duly registered business entity acting in the course of its trade, business, or profession, and not as a consumer within the meaning of any applicable consumer protection legislation. Any order found to be placed by a private individual consumer is voidable at Supplier's sole option.

4. Intellectual Property Rights

All materials published, displayed, or made available on this Site including but not limited to text, product images, photography, 3D renders, video content, product designs, technical drawings, trademarks "MXOHO", logo, domain name mxoho.com, UI design, and website source code ("Content") are owned by or licensed to Supplier and are protected by applicable PRC copyright law, trademark law, patent law, and international treaties.

Subject to these Terms, Supplier grants authorized B2B partners (active dealers, distributors, and agents with a written partnership agreement) a limited, non-exclusive, non-transferable, revocable license to reproduce and display approved product photographs, catalog PDFs, and marketing copy solely for the purpose of marketing and selling genuine MXOHO products in their assigned territory. All other use — including but not limited to reproduction of our product designs for counterfeit manufacturing, re-uploading our photography to competing products, or use of the MXOHO trademark without prior written approval — is strictly prohibited and may result in immediate legal action and termination of any partnership.

For OEM/ODM custom orders where Buyer provides design files, logos, drawings, or specifications ("Buyer IP"), Buyer grants Supplier a limited license to use, reproduce, and manufacture based on Buyer IP solely for the purpose of fulfilling that specific Order. Supplier will not use or disclose Buyer IP for any unrelated third-party order, unless required by law.

5. Pricing, Quotations & Validity

Quote validity. All written quotations (proforma invoices, formal quotation sheets, pricing schedules) issued by Supplier are valid for thirty (30) calendar days from the date of issue, unless a shorter period is explicitly stated on the face of the quotation. After expiration, pricing is subject to reconfirmation based on current raw material cost, RMB exchange rate, and production capacity.

Pricing basis. Prices are quoted in United States Dollars (USD) unless otherwise stated. Incoterms basis is specified per quote — typically FOB Qingdao, China. CIF / CIP / CFR / DAP terms available on request. Pricing does NOT include: import duties, destination customs clearance fees, destination taxes (VAT / GST / sales tax), inland trucking beyond the destination port, or import license costs — all borne by Buyer.

Price adjustment. For Orders with production lead time exceeding 90 days or multi-shipment contracts with performance period exceeding 180 days, Supplier reserves the right to renegotiate unit prices if raw material costs change by more than ±8% as measured by the China National Furniture Material Price Index, or if USD/CNY exchange rate fluctuation exceeds ±5%. Any such adjustment will be communicated in writing at least 15 days before production of the affected batch, and Buyer may elect to accept the adjustment or cancel the unproduced balance without penalty for amounts already paid for delivered goods.

Currency conversion note. If Buyer elects to pay in CNY (RMB), EUR, or local SEA currencies (MYR / THB / PHP / IDR / SGD), converted amounts will be calculated using the mid-market rate published by Bank of China on the date of payment processing, plus an administrative FX conversion fee not exceeding 1.5% unless agreed otherwise.

6. Payment Terms & Methods

Standard payment terms for all orders:

1. Deposit (50%): Fifty percent (50%) of the total agreed Order value (proforma invoice amount) shall be paid by telegraphic transfer (T/T) to Supplier's designated bank account before commencement of production. Production timeline does NOT start until cleared deposit funds are confirmed in Supplier's account.
2. Balance (50%): The remaining fifty percent (50%) balance shall be paid by T/T before shipment, after Supplier provides Buyer with finished product inspection photographs / QC report / packing list. Shipping documents (bill of lading, commercial invoice, packing list, certificate of origin, Fumigation / Phytosanitary certificate if applicable) will be released only after full balance payment is received and cleared.

Sample orders: 100% full payment in advance before sample production begins. Sample cost is refundable as credit against first formal bulk Order equal to or exceeding USD 3,000 in ex-factory value.

Accepted payment methods: Telegraphic Transfer (T/T / wire transfer) to our company USD or CNY bank account irrevocable Letter of Credit (L/C) at sight only for FCL Orders with total value above USD 50,000, subject to Supplier bank's pre-approval of L/C terms and issuing bank; no D/P, D/A, or open account / credit terms unless Buyer has been pre-qualified as a premium agent partner with a signed annual credit agreement. PayPal, Wise, Alipay International, or WeChat Pay International may be accepted only for sample orders below USD 1,000, subject to transaction fees being borne by Buyer.

Late payment consequences. If Buyer fails to pay the 50% balance within 15 calendar days after shipment-ready notification, Supplier shall be entitled, without prejudice to any other right or remedy, to: (a) charge Buyer a late payment finance charge of 0.05% per day on the overdue amount; (b) store finished goods at Buyer's risk and expense at USD 5.00 per CBM per day warehouse fee; (c) after 60 calendar days' delay, sell the finished goods to mitigate loss and refund any net surplus to Buyer after deducting all storage, finance, re-sale, and other costs.

7. Delivery, Lead Time & Shipping

Production lead time estimates (from cleared deposit date) — non-binding targets: Sample order: 10–15 working days. LCL mixed-batch order (USD 3k – 10k value): 25–30 working days. Standard FCL 20GP order: 30–35 working days. Large custom project orders (above USD 100k, multiple containers): 45–55 working days. Lead times are estimates only and do not constitute conditions of the Contract. Supplier shall use reasonable commercial endeavours to meet estimated lead times, but shall not be liable for any delay caused by: raw material supply shortage, force majeure event, production line break-down, labour dispute, shipping line schedule cancellation, customs inspection delay, or Buyer-caused delay (e.g. delayed payment, delayed spec confirmation, repeated design changes requested).

Shipping & risk transfer. Unless otherwise agreed in writing, all shipments are FOB Qingdao Port / Shanghai Port, China (INCOTERMS® 2020). Risk of loss or damage to goods passes to Buyer upon the goods passing over the ship's rail at the port of loading. Supplier's responsibility ceases at port of loading. Buyer is responsible for arranging and paying for: marine cargo insurance (recommended minimum 110% CIF value), ocean freight (unless CIF/CFR basis agreed), destination customs clearance, import duties, taxes, and inland transportation to final delivery address.

Inspection before shipment. Buyer or Buyer's appointed third-party inspector (e.g. SGS, BV, Intertek) is welcome to inspect goods at Supplier's factory prior to shipment at Buyer's cost, with 5 working days' advance appointment. In the absence of Buyer-attended inspection, Supplier's internal pre-shipment QC report (with photographs) shall be deemed acceptable evidence that goods conform to Order specifications at time of shipment. Buyer must inspect goods for visible shipping damage upon arrival at destination port and lodge any visible damage or shortage claim directly with the carrier / freight forwarder and obtain a signed damage report from the carrier at the time of taking delivery — Supplier cannot accept responsibility for shipping damage not evidenced on the Bill of Lading and not reported to the carrier within 3 working days of delivery.

8. Warranty & After-Sales

Supplier warrants that all manufactured furniture goods shall, at the time of delivery, be free from defects in materials and workmanship under normal B2B indoor commercial use and proper installation, for the following warranty periods calculated from the date of shipment (Bill of Lading date):

1. Structural frame, panels, carcass (wood/engineered panels): Five (5) years warranty. Covers structural failure such as panel delamination, frame deformation, or carcass splitting under normal rated load.
2. Hardware & accessories (hinges, drawer slides, handles, locks, wheels): Two (2) years warranty. Covers mechanical failure of metal hardware under normal use. Consumable items (e.g. rubber seals, felt pads) not covered.
3. Electrical components (drying shoe cabinet fans, heating elements, LED drivers, controllers): One (1) year warranty. Covers electrical component failure under correct voltage (220V 50Hz BS plug specification for SEA). Electrical warranty is void if goods are connected to incorrect voltage, modified, improperly installed, or used in outdoor / marine / corrosive environments without explicit written specification.

Warranty exclusions. The above warranties shall NOT apply to: (a) normal wear and tear, scratches, abrasion, natural material patina; (b) damage caused by misuse, abuse, overloading beyond rated capacity, accidental impact, or neglect; (c) damage caused by improper installation, incorrect assembly, or use of non-genuine replacement parts; (d) damage caused by exposure to water, extreme humidity, or outdoor conditions for products not rated for outdoor use (except our dedicated Outdoor Leisure Furniture line); (e) termite/insect damage beyond our standard anti-termite panel rating for installed environments not following SEA best practices for regular pest control; (f) any goods that have been modified, painted, repaired, or altered by a party other than Supplier without prior written consent; (g) cosmetic minor color variations or natural grain characteristics in wood and laminate products, which are inherent and not considered defects.

Warranty remedy. Buyer's exclusive remedy and Supplier's sole obligation under warranty shall be, at Supplier's option: (a) repair the defective product or component; (b) supply replacement product or component FOB Qingdao (shipping costs of replacement borne by Buyer after first year of warranty); or (c) refund a pro-rata portion of the original purchase price for the defective item, based on remaining warranty duration. Warranty claims must be submitted by Buyer to mxoho@mxoho.com with: order number, dated photographs / video of defect, description of issue, and (for electrical) voltage used. Claims must be made within 30 days of the defect first being discovered.

9. Limitation of Liability

To the fullest extent permitted by applicable law, the total aggregate liability of Supplier (whether in contract, tort — including negligence — breach of statutory duty, or otherwise) arising out of or in connection with the performance or contemplated performance of any Order or the use of any goods supplied shall in no circumstances exceed one hundred percent (100%) of the total price actually paid to Supplier by Buyer for the specific Order giving rise to the claim.

In no event shall Supplier be liable for any of the following, whether arising in contract, tort (including negligence), or otherwise, even if advised of the possibility of such losses: (a) any indirect, special, incidental, consequential, or punitive loss or damage; (b) loss of actual or anticipated profits, revenue, business opportunity, contracts, goodwill, reputation, or data; (c) loss arising from business interruption, production downtime, or delay; (d) any third-party claims for damages brought against Buyer by Buyer's own customers, to the extent such claims exceed the Supplier's liability cap in clause 9.1 above. Because this is strictly a B2B transaction between businesses of comparable bargaining power, the parties acknowledge that the limitation and exclusions of liability in this Clause 9 are commercially reasonable and have been specifically negotiated.

Nothing in these Terms shall exclude or limit Supplier's liability for: (a) death or personal injury caused by Supplier's negligence; (b) fraud or fraudulent misrepresentation; (c) breach of Supplier's obligations as to title and quiet possession of goods under applicable PRC contract law; or (d) any other liability that cannot be excluded or limited by applicable mandatory law.

10. Force Majeure

Neither Party shall be liable to the other Party for any failure or delay in performing any obligation under a Contract (including but not limited to production delay, shipping delay, payment delay), to the extent that such failure or delay is caused by a Force Majeure Event. "Force Majeure Event" means any unforeseeable event beyond the reasonable control of the affected Party that is unavoidable despite the exercise of due care and diligence, including without limitation: acts of God (typhoon, flood, earthquake, wildfire, pandemic/epidemic and resulting government lockdowns or travel restrictions); war, invasion, armed conflict, sanctions, blockade, embargo, or government export/import prohibition; strike, lockout, or labour dispute affecting Supplier's factory or port operations; port congestion, shipping line schedule disruption, or container shortage; raw material shortage due to national-level industry crisis. The Party affected by Force Majeure shall notify the other Party in writing within 7 days, provide reasonable evidence, and use reasonable efforts to mitigate the delay. If the Force Majeure Event continues for more than 60 consecutive days, either Party may by written notice to the other terminate the affected portion of the Contract without liability, with refund of any proportionate pre-payments for undelivered goods.

11. Termination, Cancellation & Refund Policy

Buyer cancellation before production starts. Buyer may cancel an Order in whole or in part by written notice if production has not yet started (i.e. cleared deposit received, purchase order not yet released to production workshop). In such case, Supplier shall refund the 50% deposit within 15 working days, minus an administration and design preparation fee equal to 5% of the deposit amount (minimum USD 100).

Cancellation after production starts. If Buyer requests cancellation after production work has commenced, NO portion of the 50% deposit shall be refunded, as deposit has been committed to raw material procurement, custom cutting, and labour. Supplier may, at its option, complete partial production up to the stage reached at time of cancellation and ship completed semi-finished goods to Buyer at no additional charge beyond the deposit already paid.

Refunds for delivered goods. Custom-made, made-to-measure, OEM-branded, or ODM-customized goods are non-returnable and non-refundable once delivered, except for warranty claims under Clause 8. Standard catalogue goods (not custom-sized, not OEM branded) may be eligible for return within 14 days of delivery if in original unopened packaging, at Supplier's sole discretion, subject to 25% restocking fee and Buyer paying all return shipping costs.

Material breach & Supplier termination. Supplier may terminate any Contract by written notice if Buyer: (a) fails to pay any sum due within 30 days of the due date; (b) becomes insolvent, enters liquidation, bankruptcy, receivership, or makes an assignment for the benefit of creditors; (c) is in material breach of any provision of these Terms and (if capable of remedy) fails to remedy that breach within 20 days after written notice to do so. Upon such termination, all unpaid amounts for goods already produced or services already rendered shall become immediately due and payable.

12. Governing Law & Dispute Resolution (CIETAC Arbitration)

Governing law. These Terms and any Contract, dispute, claim, or matter arising out of or relating to them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the substantive laws of the People's Republic of China, without giving effect to any choice or conflict of law provision or rule that would cause the application of the laws of any other jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods (CISG, Vienna 1980) is hereby explicitly excluded and shall not apply to any contracts between the Parties.

Friendly negotiation first. In the event of any dispute, controversy, or claim arising out of or relating to these Terms or any Contract, the Parties shall first seek to resolve the matter amicably through good faith negotiation between senior representatives of both Parties for a period of at least thirty (30) calendar days from the date written notice of the dispute is first provided.

Binding arbitration — CIETAC. If the matter is not resolved by negotiation within the 30-day period, any and all such disputes, controversies, or claims shall be finally and exclusively settled by binding arbitration administered by the China International Economic and Trade Arbitration Commission (CIETAC, 中国国际经济贸易仲裁委员会) in accordance with CIETAC's Arbitration Rules in force at the time the arbitration application is submitted. The seat of arbitration shall be Beijing, People's Republic of China. The number of arbitrators shall be one (1) if the total amount in dispute is less than or equal to RMB 5,000,000 (approx. USD 700,000) and three (3) if above. The arbitration proceedings shall be conducted in the English language. The arbitral award shall be final and binding upon both Parties. Judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof or application may be made to any court of competent jurisdiction for judicial acceptance of the award and/or order of enforcement, as applicable. Each Party shall bear its own costs of arbitration representation; arbitrators' fees and CIETAC administrative fees shall be borne by the losing Party as determined in the arbitral award, or shared equally if the award is mixed.

Independent legal advice reminder. Both Parties acknowledge that they have had the opportunity to seek independent legal advice before entering into any transaction governed by these Terms. Buyer confirms it has read, understood, and agrees unconditionally to every clause, including particularly Clauses 9 (Limitation of Liability), 11 (Termination & Cancellation), and 12 (Governing Law & Arbitration).

Any questions regarding these Terms should be directed to mxoho@mxoho.com prior to submitting any Order.